Technical Account Manager
NDI
Location not specified
Full-time
Posted 1d ago
Job Description
Company Description NDI is a fast-growing technology company that delivers the NDI standard for video connectivity, enabling high-quality, low-latency video over IP networks. NDI (Network Device Interface) is used by millions of customers worldwide, ranging from broadcasters and media companies to content creators and enterprises. It has been adopted by more media organizations than any other IP standard, forming the industry’s largest ecosystem of compatible and enabled video products. Team members at NDI work at the intersection of media, networking, and real-time video, helping customers innovate and modernize their workflows. Joining NDI means contributing to a widely recognized standard that is reshaping how video is produced and delivered.
Role Description The Technical Account Manager is a full-time, on-site role based in the APAC region, serving as a primary technical and relationship owner for assigned customers. This role involves providing hands-on technical guidance, managing implementations, and ensuring successful adoption of NDI solutions across customer environments. The Technical Account Manager will handle day-to-day activities such as resolving technical issues, coordinating troubleshooting efforts, and supporting integrations with the NDI ecosystem. This position also includes collaborating with sales and product teams to identify customer needs, propose solutions, and support account growth. The individual will maintain regular communication with customers, oversee ongoing projects, and ensure a high level of satisfaction through proactive support and account management.
Qualifications
• Strong account management skills, including relationship building, customer advocacy, and ongoing account stewardship.
• Hands-on experience in technical support and troubleshooting within software, networking, or video/IP connectivity environments.
• Familiarity with sales processes and the ability to collaborate with sales teams to identify opportunities and support revenue growth.
• Proven project management abilities, such as coordinating timelines, resources, and deliverables across multiple stakeholders.
• Knowledge of IP video workflows, broadcast or media technology, or related AV/IT systems is highly beneficial.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Demonstrated ability to work on-site with customers and cross-functional teams in the APAC region.
• Bachelor’s degree in engineering, computer science, information technology, or a related field, or equivalent practical experience.
Role Description The Technical Account Manager is a full-time, on-site role based in the APAC region, serving as a primary technical and relationship owner for assigned customers. This role involves providing hands-on technical guidance, managing implementations, and ensuring successful adoption of NDI solutions across customer environments. The Technical Account Manager will handle day-to-day activities such as resolving technical issues, coordinating troubleshooting efforts, and supporting integrations with the NDI ecosystem. This position also includes collaborating with sales and product teams to identify customer needs, propose solutions, and support account growth. The individual will maintain regular communication with customers, oversee ongoing projects, and ensure a high level of satisfaction through proactive support and account management.
Qualifications
• Strong account management skills, including relationship building, customer advocacy, and ongoing account stewardship.
• Hands-on experience in technical support and troubleshooting within software, networking, or video/IP connectivity environments.
• Familiarity with sales processes and the ability to collaborate with sales teams to identify opportunities and support revenue growth.
• Proven project management abilities, such as coordinating timelines, resources, and deliverables across multiple stakeholders.
• Knowledge of IP video workflows, broadcast or media technology, or related AV/IT systems is highly beneficial.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Demonstrated ability to work on-site with customers and cross-functional teams in the APAC region.
• Bachelor’s degree in engineering, computer science, information technology, or a related field, or equivalent practical experience.