Customer Relations Manager
Tide Ventures
Kampala, UG
Full-time
Posted 3d ago
Job Description
CUSTOMER RELATIONS MANAGER
Tide Ventures is hiring a Customer Relations Manager to join our team.
We are looking for a proactive, customer-focused professional who can build strong client relationships, ensure excellent customer satisfaction, resolve concerns effectively, and contribute to client retention and business growth.
About the Role
The Customer Relations Manager will serve as a key point of contact between clients and the company. The role involves managing customer inquiries, resolving issues, tracking feedback, and identifying opportunities to improve service delivery and strengthen client relationships.
Key Responsibilities
- Manage and maintain positive client relationships.
- Address customer inquiries, concerns and complaints in a timely and professional manner.
- Track customer feedback and recommend improvements to enhance service delivery.
- Collaborate with internal teams to ensure seamless client experiences.
- Support business growth through client retention and customer satisfaction.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Communications, Customer Service or a related field.
- Minimum 2 years of experience in customer relations, client management or a similar role.
- Excellent communication, interpersonal and problem-solving skills.
- Proficiency in MS Office.
- Experience with customer relationship management tools is an added advantage.
How to Apply
Interested candidates should send their CV to:
jobs@tideventures.org
Only selected candidates will be contacted.
Tide Ventures
People. Potential. Progress.
Break Your Limits.
Tide Ventures is hiring a Customer Relations Manager to join our team.
We are looking for a proactive, customer-focused professional who can build strong client relationships, ensure excellent customer satisfaction, resolve concerns effectively, and contribute to client retention and business growth.
About the Role
The Customer Relations Manager will serve as a key point of contact between clients and the company. The role involves managing customer inquiries, resolving issues, tracking feedback, and identifying opportunities to improve service delivery and strengthen client relationships.
Key Responsibilities
- Manage and maintain positive client relationships.
- Address customer inquiries, concerns and complaints in a timely and professional manner.
- Track customer feedback and recommend improvements to enhance service delivery.
- Collaborate with internal teams to ensure seamless client experiences.
- Support business growth through client retention and customer satisfaction.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Communications, Customer Service or a related field.
- Minimum 2 years of experience in customer relations, client management or a similar role.
- Excellent communication, interpersonal and problem-solving skills.
- Proficiency in MS Office.
- Experience with customer relationship management tools is an added advantage.
How to Apply
Interested candidates should send their CV to:
jobs@tideventures.org
Only selected candidates will be contacted.
Tide Ventures
People. Potential. Progress.
Break Your Limits.